OTHER IMPORTANT STUFF
Here’s the small print, written not-so-small so you can actually read it! If you have any further questions, please feel free to get in touch; we’re here to help.

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PRIVACY POLICY

Motorhome Retrofits are committed to protecting the privacy of our customers. The details you provide us will be used in accordance with the Data Protection Act 1998, and will not be forwarded on to a third party that will send you annoying spam.

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WEBSITE ACCURACY

Motorhome Retrofits make every effort to ensure that the information published on this website is accurate and true to the best of our knowledge. If you do find a mistake, please let us know so that we can correct it. Any mistakes found cannot be held against us for a discount, refund or compensation.

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WEBSITE ORDERS & DELIVERIES

All orders placed on our website will be picked and packed as efficiently as possible on working days that we are open.

Some items are not always held in stock and will need to be ordered - which in most cases is a 1-2 days delivery time from our suppliers. (In some cases items may take longer, so please be patient as we do not send multiple shipments as we do not charge you for the shipping, which we have to pay Royal Mail for).

Most website orders will be sent within 2-5 working days from the date of the order, but as a small and busy team here, some will take longer. Please place your order on the basis that you have read and understood this as we are not Amazon! 

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SHIPPING

We do not ship outside of UK Mainland for any product or service displayed or sold on our website.

For all UK website orders, we use the Royal Mail 48HR Tracked service from the date that your product leaves here.

We're sorry, but we do not send anything on a "next day" service as the 48HR Tracked service is set with Royal Mail. 

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IF YOU'RE NOT HAPPY

If you have any complaint regarding our products or services you can call our Customer Services team on 01202  79 79 81, Monday to Friday (during Telephone Hours). Alternatively, you can complete the Contact form found on our website. We promise to respond to all complaints within five working days.

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PAYMENT SAFETY

Motorhome Retrofits take special care to ensure every order placed with us, and all payment details used, are safely and securely transacted. 

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BUSINESS HOURS

This website is accessible 24 Hours a day, 365 days a year unless essential maintenance is required. Any maintenance performed will be done so swiftly with minimum disruption to our service. Customer support is available Monday to Friday, 9am to 5.30pm or through the Contact form.

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TRADEMARKS & COPYRIGHTS

All Trademarks and Copyrights are recognised and respected. If you believe that we have breached any copyright laws in the UK, please do not hesitate to contact us directly.

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These terms and conditions do not affect your statutory rights as a consumer.

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LEGAL STUFF​

 

Okay, we know this bit’s boring, but it’s got to be said, so here goes…

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GENERAL TERMS

1.1 By purchasing from this site you accept the following terms and conditions with Motorhome Retrofits Ltd.

1.2 Motorhome Retrofits is VAT registered with VAT number: 460 2926 01.

1.3 All prices displayed on the website include VAT at the current UK rate.

1.4 Prices may vary according to quantities ordered and availability.

1.5 All products are subject to availability.

1.6 All offers and promotions are subject to availability and are valid until stated closing date, and may be withdrawn at any time without prior notice.

1.7 All images are for representation purposes only and may vary.

1.8 All prices are subject to supplier prices remaining constant, and can be changed at any time before point of sale.

1.9 This website is strictly for use by our customers, suppliers and authorised parties.

2.0 Misuse of our facilities including our card payment system ‘gateway’ will result in investigation and prosecution if found guilty.

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PAYMENT TERMS

2.1 Products & Services can only be purchased by debit card or bank transfer. We do not accept Credit cards due to the fees associated with them.

2.2 All funds must be cleared fully before goods are shipped. Any payment not made in full will result in goods not being dispatched.

2.3 The total cost of your purchase will be the price of the products you order, the delivery charge, plus any additional services you require.

2.4 Any remaining balances are to be settled on the day with a Debit card using our Card Terminal or via Bank Transfer. We choose not to accept any other forms of payment.

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DELIVERY TERMS

3.1 Delivery is subject to availability and lead times. Motorhome Retrofits Ltd will endeavour to despatch your order as fast as we can. Most orders are dispatched for delivery within 2-5 working days. However, please allow a maximum of up to 20 working days to receive goods in certain circumstances.

3.2 Please use the delivery details given to you at the time of order as a guide only. Do not make special arrangements based on the estimated time and date of delivery. We use third party couriers and are unable to guarantee a specific date or time.

3.3 We cannot be held liable for any delays or consequences of delays in the delivery of goods.

3.4 Please ensure that your address and contact details are correct at time of order.

3.5 If nobody is at home at time of delivery please collect your items from the delivery company, or alternatively arrange for somebody to receive it in your absence. If the goods aren’t collected within a certain number of days, the courier will return the goods back to us. In this instance a second delivery charge will be payable to Motorhome Retrofits Ltd as we will need to resend the goods.

3.6 At the time of delivery or collection you must check your parcel/s for any signs of damage. If the goods are damaged you must contact us within one working day and obtain a reference number.

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FITTING TERMS

4.1 All products are fully checked and verified before leaving Motorhome Retrofits Ltd.

4.2 We recommend that all products are fitted by a professional. Motorhome Retrofits Ltd do not accept any liability for damage caused by ill-fitting, misuse or negligence of any parts supplied.

4.3 Motorhome Retrofits Ltd will not replace or refund items that have been damaged as a consequence of ill-fitting, misuse or negligence.

4.4 To maintain your manufacturer’s warranty, correct installation procedures must be followed and to a suitable standard.

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RETURNS & EXCHANGES

5.1 Motorhome Retrofits Ltd will offer a full refund on items that are returned to us – unopened and undamaged – within 7 days of when you receive the goods.

5.2 For a full refund to be given there must be no damage to any of the outer and internal packaging or equipment. In the case of opened items, or items that have damage to internal packaging or wrapping, we charge a minimum 15% handling fee.

5.3 Items that have been tested or used will be charged a minimum 25% handling fee.

5.4 If a product is returned to us with missing packaging or if any of the product’s equipment is absent, such as looms, remote controls, or instruction manuals, the customer will be charged the appropriate fee for the extent of the damage and/or loss.

5.5 The customer is responsible for the safe transit of all returned goods. If the items returned are lost or damaged during transit then the customer will be liable for all costs incurred.

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DEPOSITS

6.1 All deposits paid are non-refundable and will need to be made via a Bank Transfer only.

When you pay a deposit you are paying in part for a product (or service). Paying a deposit shows that you intend to buy the item and it means you are entering into a contract with Motorhome Retrofits Ltd. There may or may not be a contract in writing, but doing it verbally still means a contract is in place, meaning there are obligations on both yourself and Motorhome Retrofits Ltd.

 

When you pay a deposit, you and Motorhome Retrofits Ltd agree:

• the exact product or service that you are buying

• the amount of deposit you pay

• when and how the balance has to be paid

• when the product or service will be provided

 

As the majority of our equipment is vehicle specific we have to order the equipment in based on Chassis / VIN Number. This could for example also include Spraying of Sensors. This means it would not be possible to install this into another vehicle without remedial works and cost.

 

Please do get in touch with us directly if you need more information or clarification. We’re happy to help where we can.

 

These terms and conditions do not affect your statutory rights as a consumer.

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RETURNS POLICY​

 

We all want to know that when we buy something, we can return it without hassle and stress.​

When it comes to Motorhome Retrofits, it’s important to get it spot-on, so that the product you buy is compatible with your vehicle.​

To help us get it right first time, before buying our products please feel free to get in touch if you are in any doubt about its suitability for your vehicle. That way, you get to iron out your queries and we get to hit the nail on the head when we send you your equipment.​

We have a technical department here, with plenty of product knowledge who are only too happy to assist you (some would say we’re geeky, but we say we’re just very enthusiastic!)

 

RETURNS POLICY

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• You can return any product purchased from us within 14 working days of when you receive the goods.

• Before returning any items, you’ll need to obtain a Returns Number from us via email. We always make sure that our response is swift for your peace of mind.​

• All products purchased from us have a unique Order Number, which you will find on the paperwork you received with the item.​

• You will need to have this to hand so that we can trace the item.​

• You will then need to ensure that this is returned back to us within 14 days.​

• Once we’ve received the item back from you it will be checked over to ensure everything is all ok. A refund will then be issued and you’ll receive an email to confirm this.​

• We have 14 days to refund any monies owed to you. This will always be done via the original method you paid with. ​

• Where shipping is included within the product or stated as FREE or otherwise, this is classed as a “Service” and we have to pay for this. This aspect will be deducted from any refund amount and communicated accordingly when your credit note is emailed to you.

• We are not liable for any return postage costs.

• PLEASE NOTE: We are not Amazon and do not offer a next day “PRIME” service or free returns.

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​THE 'SMALL PRINT'

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• For a full product refund, we ask all products to be returned in their unopened and original packaging, with no damage to either boxes or equipment.​

• In the case of opened items, or items that have damage to internal packaging or wrapping, we charge a minimum 15% handling fee. Items that have been tested or used will be charged a minimum 25% handling fee.​

• If a product is returned to us with missing packaging or if any of the product’s equipment is absent, such as looms, remote controls, or instruction manuals, the customer will be charged the appropriate fee for the extent of the damage and/or loss.

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PLUS

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Please be aware that in the case of returning any items, it is your responsibility to ensure their security and safety. If the items you return are lost or damaged during transit then you’ll be liable for all costs incurred.

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We’re sure you’ll agree that the postal system can sometimes be a little rough with our packages, so in order to avoid this happening we recommend you pack all items securely, and ship them via a traceable, reliable method.​​

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PRIVACY POLICY​

 

This is the privacy notice of Motorhome Retrofits Limited. In this document, “we”, “our”, or “us” refer to Motorhome Retrofits Limited.

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We are company number 13009789 registered in the United Kingdom.

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Our registered office and principal trading address is Unit 18 Brixey Business Park, Fancy Road, Poole, Dorset, BH12 4PZ.

 

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INTRODUCTION

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

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We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

 

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

 

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

 

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

 

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

 

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

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THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

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If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

 

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

1.Information we process because we have a contractual obligation to you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

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In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

 

We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

 

Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

2.Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

 

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

 

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

 

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

 

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

 

You may withdraw your consent at any time by instructing us via the Contact Form on the website making clear in the subject it is titled “Information Consent Withdrawal Request”, or similar. However, if you do so, you may not be able to use our website or our services further.

 

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

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Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage the business or individual risk

• protecting your interests where we believe we have a duty to do so

 

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

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For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

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This may include your personal information.

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SPECIFIC USES OF INFORMATION YOU PROVIDE TO US

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5. Information provided on the understanding that it will be shared with a third party

Our website does not, in itself offer the functionality whereby your information will be shared with a third party, which includes any information provided in the instance that you are contacting us via the email form.

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However, any information you provide via interaction via third party platforms (such as Facebook), is subject to their own privacy policies, and as such we are not inherently responsible. For this reason, our advice is where there is information you do not wish to disclose, you seek to contact us via our own communication platforms (such as Email, or telephone)

 

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

 

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us via the Contact Form on the website making clear in the subject it is titled “Information Removal Request” or similar.

 

6. Complaints regarding content on our website

Our Website does not provide a functionality that would itself be considered a publishing medium- its purpose being to provide information on the products we sell, and provision of an online shop to purchase these products.

While we strive to ensure maximum accuracy in the description of the products we sell, in addition to the functionality of the website, if there is cause for complaint, we invite you to do so by contacting us.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

7. Information relating to your method of payment

Payment information is processed by a secure payment processor. Our employees and contractors never have access to that information.

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At the point of payment, you are transferred to a secure page on the website of Paypal, or other chosen secure payment processors, depending on your choice of payment option. Whilst in some cases that page may be branded to look like a page on our website, it is not controlled by us, nor do we have access to it- and such information is protected by Secure Socket Layer (SSL) technology in addition to other encryptions not dictated or stipulated by ourselves.

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Whilst, not an ordinary practice, we reserve the right to take payment by the phone. Such payments are handled securely, and our employees/contractors do not have access to this data.

 

8. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

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If we employ you, we collect information about you and your work from time to time throughout the period of your employment.

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This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

 

9. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

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We record your request and our reply in order to increase the efficiency of our business.

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We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

 

10. Complaining

When we receive a complaint, we record all the information you have given to us.

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We use that information to resolve your complaint.

 

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

11. Shipping

In order to process your order and send you the products purchased, your name and the address provided upon completing the order is shared with the relevant shipping provider. In this instance, this will be Royal Mail or DPD, unless the transaction is undertaken by Ebay, in which instance their own shipping system is used- and as such control of information is subject to their terms and conditions. No other information than that necessary to dispatch and deliver your order is distributed.

Use of information we collect through automated systems when you visit our website

 

12. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

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Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

 

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

 

We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in our site

• to record your answers to surveys and questionnaires on our site while you complete them

• to record the conversation thread during a live chat with our support team

 

We provide more information about the cookies we use in our cookie policy.

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

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We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

 

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

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14. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

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We reserve the right to use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

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DISCLOSURE AND SHARING OF YOUR INFORMATION

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15. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

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16. Data may be processed outside the European Union

This website is hosted by wix.com. Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

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We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

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Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

 

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

 

We use the following safeguards with respect to data transferred outside the European Union:

• the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

• the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

• we comply with a code of conduct approved by a supervisory authority in the European Union.

• we are certified under an approved certification mechanism as provided for in the GDPR

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ACCESS TO YOUR OWN INFORMATION

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17. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

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To obtain a copy of any information that is not provided on our website you may send us a request at sales@motorhomeretrofitsco.uk, making clear the subject is titled “Personal Information Access Request” or similar.

 

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

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18. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at sales@motorhomeretrofits.co.uk, making clear the subject is titled “Personal Information Removal Request” or similar.

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This may limit the service we can provide to you.

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19. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

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OTHER MATTERS

 

20. Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

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If you are under 18, you may use our website only with consent from a parent or guardian

 

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

 

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

 

21. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

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Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

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22. How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is sales@motorhomeretrofits.co.uk, making clear in the subject is titled “Privacy Policy Complaint” or similar.

 

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

 

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/make-a-complaint/.

 

23. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;

to comply with other law, including for the period demanded by our tax authorities;

to support a claim or defence in court.

 

24. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

 

25. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

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If you have any question regarding our privacy policy, please contact us via sales@motorhomeretrofits.co.uk, making clear the subject is titled “Privacy Policy Enquiry” or similar.